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Social Banking – In Nigeria?
by Kirby Leong, Integrated Digital, SAP If you’re in Nigeria and decide that you want to open a bank account, purchase cellular airtime, transfer money, receive customer support, or check your account...
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The Future Of Banking And What It Means To Marketers
The banking industry is slowly and surely disrupting itself due to two key drivers – customer experience and social banking. Traditional banks with branches have been facing pressure from direct banks...
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Bank Clients Want Social Media Account Access — Capgemini
The decline in customer experience in banking is reaching an inflection point, said Bill Sullivan, head of global financial services market intelligence at Capgemini. The consultancy has just released...
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Social Lending Is Not So Social
Many markets are being disrupted by peer-to-peer (P2P) connectivity and new open marketplaces. Think Uber for taxis and Airbnb for hotels. These are the new marketplaces for personal transport and...
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